Entry Transfers

How to Request a transfer

Entry Transfer Request

Please send an email to info@questars.co.uk to request a transfer. Please provide: your order number, your team name, the event that you are entered into, the event you would like to transfer to (if known). Terms and conditions apply as detailed in our Transfer Policy. Please do not request to transfer your place/entry less than 28 days before the event.

What Happens Next?

All transfer requests will be collated and processed in one go, usually at the start of each week. Occasionally this may be longer if we are away (on annual leave or with other work, for example). But don’t worry, any delay won’t affect your entitlement to a transfer, as it is the date that you submit your transfer request that counts.

Your transfer request will be checked and if it is valid (i.e. meets the transfer criteria) then:

  1. your original race entry will be updated/cancelled to remove the places being over transferred to another race.
  2. you will be issued with a credit note for what you paid for the place(s)/entry that you wish to transfer (minus the transfer fee if applicable). This credit note can be redeemed by purchasing a new race entry (for the race that you wish to transfer your place(s)/entry over to) by entering the code in the coupon box at the checkout when you enter online in the normal way.

If you have any queries or problems, please contact us.

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