If you are no longer able to take part in an event you can find someone else to take your place and change your entry for free up to one week before the event. Team leaders should use their email address to log in here, click on the ‘My Events’ tab, select the relevant entry listed, then click on ‘Edit entry details’ on the top left hand side.
If you need to make any last minute changes to your entry in the week running up to the event, then your replacement will need to let us know about these on the day of the event itself, when they arrive.
You can transfer your entry (i.e. whole team) or a individual places (i.e. individual team member’s places and not the whole team) over to another adventure race (subject to availability), either in the same calendar year or the following calendar year, providing…
- It hasn’t previously been transferred to another event (places/entries can only be transferred once)
- You let us know by email before the transfer deadline (i.e. at least two weeks before the event)
- You pay the transfer fee if applicable plus any difference between the two entry fees
A transfer fee of £10 per person applies to all transfer requests received less than one month before the event. The deadline for receiving all transfer requests is the Friday two whole weeks before the start of the race.
Unfortunately we’re not able to transfer any places or entries after the transfer deadline as significant non-transferable costs will have been incurred in the expectation that all entrants will take part in forthcoming event (e.g. venue fees, hire of electronic scoring device, printing of maps, permissions & licences etc.). We are therefore sadly unable to accept any last minute transfer requests whatever the reason – this includes unforseen circumstances, injuries, family emergencies etc.
- HOW TO REQUEST A TRANSFER
To request to transfer your entry (or place) to another race, please reply to your entry confirmation email and add ‘Transfer Request‘ to the subject title or email firstname.lastname@example.org and include your entry ID number (which the team leader can find by using their email address to log in here).
If you don’t want to transfer the whole entry (i.e. all team members), remember to let us know the names of the people whose places you want to transfer.
If you don’t know which adventure race you want to transfer your place(s)/entry over to that’s not a problem – you can let us know this information at a later date when you’ve made up your mind.
We are unable to provide refunds on entry payments due to the costs incurred from the moment payment is made (e.g. card processing and payment transaction fees). Instead we offer to transfer individual places or whole entries to another adventure race (subject to availability) either in the same calendar year or the following calendar year, providing you let us know before the transfer deadline.