FAQ's

Frequently Asked Questions

On this page are the answers to some of the questions people frequently ask…

FAQ's ABOUT THE RACE

There are no set distances. You choose which, and how many, checkpoints you visit. Hence it’s up to you how far you run, cycle and kayak. Whilst you are encouraged to visit at least one checkpoint for each discipline (after all it is an adventure race), there is no rule or requirement to do this. So the minimum distance for each discipline is absolutely nothing (0 km).

The minimum distances required to visit one run/bike/kayak checkpoint vary according to a number of different factors. But to give you an idea, to visit…

  • one kayak checkpoint usually involves paddling 500-1000 m*
  • one run checkpoint typically requires travelling 1-2 km* on foot
  • one bike checkpoint normally involves cycling 2-5 km*

* If the transition point or kayak transition is remote (read more about this here) then you will also need to cycle to and from this location. This could involve cycling an additional 10-20 km on top of the minimum distances listed above.

There are no set routes or distances. You choose how many checkpoints you visit and your route between them. Hence the distance covered by participants varies greatly. However, to give you a rough idea, the minimum distance you would need to cover to visit all the…

  • kayak checkpoints is typically 4-6 km
  • run checkpoints is usually 20-25 km*
  • bike checkpoints is normally 40-55 km*

* NB. You may end up covering more ground than the distances shown above if you don’t take the most optimal route. Distances tend to be towards the lower end of the given range where it’s hilly, and near the upper end of the range where the terrain is flat / gently undulating.

Mountain bikes (preferably with front suspension) are generally recommended as these are best suited to deal with the broadest range of off-road terrain and trail conditions that you might encounter during a Questars adventure race. However, both the terrain and the ground conditions vary hugely between events, and in certain circumstances other bikes might also be suitable.

Questars adventure races are about encouraging people to have a go and take part. We, therefore, don’t want to prevent someone from taking part just because they don’t own a mountain bike or the bike they have doesn’t meet certain criteria. However, such an approach can not be allowed at any cost. We have to balance this ideal with being fair (in terms of competition) to others and the health and safety of everyone involved.

You can therefore use any bicycle you want as long as…

  1. it is designed to be used off-road (slick tyres are not allowed).
  2. it is in good working condition and has been used recently.
  3. you understand and accept that it may not be as suitable as a mountain bike, and may therefore affect your progress (depending on the terrain and ground conditions on the day).

If you have any doubt over whether your bike is suitable or not, then you are strongly encouraged to hire a mountain bike from our designated provider (see event page for details). An unsuitable bike could mean your race is over before its barely got going. It’s simply not worth the risk. Trust us, we’ve seen it all before!

Yes, you can use a cyclocross bike if you want as long as it conforms to our policy on bikes.

NB. Mountain bikes (preferably with front suspension) are generally recommended as these are best suited to deal with the broadest range of off-road terrain and trail conditions that you might encounter during a Questars adventure race. However, both the terrain and the ground conditions vary hugely between events, and in certain circumstances other bikes (e.g. cyclocross bikes) might also be suitable.

Yes, you can use an electric bike (e-bike) as long as it conforms to our general policy on bikes and…

  1. you declare this before you start
  2. you understand and accept that, in order to provide a fair and even competition, you will be not be ranked against other competitors who use a standard pedal bicycle (i.e. who don’t use an electric bike).

An e-bike is any bicycle with a battery and a motor that boosts your natural pedaling power. This makes cycling easier, especially when climbing hills, and helps you to save energy / cycle further.

No, unfortunately we are not able to allow participants to use their own kayaks. As much as we’d like to let you do this – after all Questars is all about encouraging people to take part – if we did, then to be fair to all, we’d have to permit everyone to use their own kayak and that’s simply not logistically possible. Also by saying no we are not technically preventing you from taking part. If you choose not to take part because you can’t use your own kayak then you are putting up your own barrier preventing you from participating.

If we did allow you to use your own kayak then you’d have to…

  1. carry your kayak with you on the run & bike, or
  2. drop your kayak off at the kayak transition (which is often remotely located) before you start and pick it up from there after you finish

…neither of which are logistically or practically possible. And this is before you start to consider other factors such as i) licenses and permissions ii) fairness / level playing field iii) health & safety etc.

It’s not necessary to do so, but you may use your own paddle and/or buoyancy aid if you really want to. However, you will need to transport it to/from the kayak transition. As a result, no one uses their own paddle / buoyancy aid when the kayak transition is remotely located. This is because you would have to…

  1. carry your paddle / buoyancy aid with you on the run and/or bike, or
  2. drop your paddle / buoyancy aid off at the kayak transition before you start and pick them up again from there after you finish

…neither of which are logistically or practically possible. Therefore, in the past people have only used their own paddle / buoyancy aid when the kayak transition is located at or next to the event base. But this really isn’t necessary and just comes down to personal preference.

If you do use your own paddle / buoyancy aid, you are responsible for it at all times, even when you are not using it. The Quest Team accept no responsibility for any loss or damage to any personal belongings, however so caused, even if left in their care or with a specific individual.

IF USING YOUR OWN BUOYANCY AID… 

Please bring it with you to get it checked and approved for use when you collect your race pack (map). This will avoid us having to do this, and you being delayed, during the actual race itself. It must be in a good condition, and be both suitable and appropriate. In other words it must…

  • Do up properly with fully functioning zips / buckles / fasteners and fit snugly against the body when straps are adjusted correctly
  • Be CE rated and designed for use when kayaking
  • Not be torn, frayed or have stitching that is coming undone
  • Not look old / dated / tired / worn or be heavily faded / soiled

Yes, under 16’s may take part, subject to certain terms and conditions, if they are accompanied by a designated adult (e.g. a parent / guardian) at all times during the race. For full details, including terms and conditions, please see our Child Policy.

RACE ENTRY FAQ's

You will automatically be sent an email confirming your entry almost immediately after you make payment (i.e. within minutes). And 99% of entrants receive this. However, don’t worry if you are one of the few people that don’t receive an entry confirmation email. There are a number of factors which can affect whether you receive this email or not such as…

  • You entering your email address correctly (i.e. no typos)
  • Your mailbox provider (e.g. hotmail / gmail) and their spam filters / settings
  • A break in electronic communications between the payment processor (WorldPay) and the online entry system

If you don’t receive an entry confirmation email in your inbox, please look for it in your junk / spam folder to check it isn’t in there.

If you are unable to locate your entry confirmation email, then your team leader – as designated on your entry (this is usually the person that made the entry) – can use their email address to log in to their user account on our entry system. Once logged in they will be able to view and check the status of any entries and payments they have made.

Another way of checking to see if your entry was successful or not is to look at your bank account / credit card transactions. If payment has been taken from your account / card then your entry was successful and is confirmed.

Please let us know immediately if the payment has come out of your bank / credit card account, but when you log in to the entry system, the entry is showing as not paid. This is very unlikely but it can occur in extremely rare circumstances. For example, if the server that hosts the entry system goes down/offline in between you beginning and ending the payment process with WorldPay.

Perhaps the easiest way is to look on your entry confirmation email. Your entry confirmation email contains a summary of your entry details (at that particular point in time). However, to be sure you are looking at the latest / most up to date information, we recommend you log in to the entry system to view your current / live entry details.

The person that made your entry (this is usually the team leader – as designated on your entry) – can do this by using their email address to log in to our entry system. Once logged in…

  • Under Upcoming Events, select the relevant entry to open and view it (NB. you need to click inside the box on the team leader’s name – don’t click on the event name as this opens the event details and not your entry)

The person that made your entry (this is usually the team leader – as designated on your entry) – can edit / update your team details, up until one week before the event, by using their email address to log in to our entry system. Once logged in…

  • Under Upcoming Events, select the relevant entry to open and view it (NB. you need to click inside the box i.e. on the team leader’s name – don’t click on the event name as this opens the event details and not your entry)
  • Click on ‘Edit entry details‘ in the column on the left-hand side (in the grey box near the top)
  • Add any missing details in the blank spaces provided and/or update any existing details by overwriting with the new details
  • Click on ‘Save Changes‘ at the bottom

NB. You can only change your team details (i.e. the names and details of those taking part). For everything else such as switching race category (e.g. upgrading from the Duo to the Trio race) or adding extra items, please contact us.

To add a person to your team (that has already entered) you will need to make a separate solo entry for them into the same race that you are entered into. Either you or the person to be added can do this online in the normal way here

NB. If you enter the person that is to be added to your team, don’t include yourself or anyone else who has already entered on the entry. In other words, on step 2, you need to provide the name and personal details of the person you wish to add to your team (overwriting your auto-filled data with their details if necessary).

Once the person to be added to your team has entered, you must let us know so we can merge the two entries together to form one team. The best way of doing this is by letting us know the entry ID numbers of the two entries that need to be merged into one.

Your Entry ID Number (also called Unique Entrant Reference Number) is included in your entry confirmation email, in both the subject line and the body of the email. It is a five digit number often preceded with #.

If you are unable to locate your entry confirmation email, then the person that made your entry (this is usually your team leader – as designated on your entry) – can use their email address to log in to our entry system. Once logged in…

  • Under Upcoming Events, select the relevant entry to open and view it (NB. you need to click inside the box on the team leader’s name – don’t click on the event name as this opens the event details and not your entry)
  • When you open an entry, you will see a Unique Entrant Reference Number near the top (under the event name and above Step 1: Event Details). This is your Entry ID Number.
Share this Page