Notices & Updates

New Payment & Entry System for 2022 Races

We’ve been busy these past few months building and putting together a brand new Questars online entry system from scratch. Today we are pleased to launch the first part of this new entry system and open entries to the first adventure race in 2022.

Pay First, Register Afterwards

One major difference is the entry process itself, and the order in which the different parts of the entry process are arranged. Previously, you provided all your team details first before going through to pay for your entry at the end of one continuous (and quite lengthy) process. This caused problems for some people. For example, it was not ideal for users…

  • whose connection was interrupted midway through the entry process, or
  • whose payment was unsuccessful, and ended up having to start the whole process over again, or
  • who filled out all their team details only to find they’d been pipped to the post, and someone else had take the last remaining places

So we’ve turned the entry process on it’s head and streamlined it, to make it quicker and easier for you to enter a race, than ever before. There are now two separate parts to the entry process, which are as follows…

1. Entry & Payment

Now you pay for your entry first. Once payment has been been received, your entry into the named race is confirmed. You will then be sent an automatic email confirming your order (i.e. entry purchase). This email will contain your order number and a link where you’ll need to register the names and details of those taking part. Please check your junk/spam folder if you don’t receive this email in your inbox.

2. Registration

Click on the registration link in your order confirmation email to submit the participant/team details for your race entry. You can do this in your own time, whenever is convenient for you. There is no immediate rush for you to do this because your entry is confirmed by your payment. However, you do need to do it before the deadline which is two weeks before the event. This is so we can include named participants on the start list, allocate kayak slots and electronic score cards etc. We therefore recommend you don’t leave registering your participant/team details until the last minute just in case you forget or have any problems doing so.

Both parts (payment and registration) have been fully integrated and work seamlessly with this website. So you now remain on the Questars website throughout. You are no longer redirected to a different website to enter and make payment like in the past.

Key Features

Mobile Friendly

All entry, payment and registration pages are fully mobile responsive, making it easier than ever before for you to enter a Questars race on your mobile (or tablet).

Express Checkout

You now have the option of using express payment methods and digital wallets, such as Google Pay and Apple Pay for a faster, more secure checkout.

Flexible Booking Process

Want to enter and secure a team place but haven't finalised who will be in the team? Our new two part entry process let's you do this, no problem.

Account Creation

You can create an account to view all your orders. Plus you will be able to save time at the checkout by logging in to retrieve your saved billing details.

Guest Checkout

You can always checkout as a guest if you don't want to create an account, or are unable to log in to your account.

Save Card Details

Users can pay with a saved card during checkout. Card details are not saved by Questars or on our website servers.

Safe & Secure

All payments are processed safely and securely by the same payment processing software used by millions of businesses, of all sizes, all over the world.

Quick & Easy

We have streamlined all parts of the entry process to make it as quick and easy for you to enter a race as possible.

Fully Integrated

The new entry process works seamlessly and has been fully integrated with the Questars website so you no longer visit a different website when entering online.

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